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Need technical support? Access your support portal here.
SERVICES AND SUPPORT

Getting even more out of your mine

Mines need partners in their success. Wenco strives to be the most reliable partner in our industry, working in constant collaboration with our customers to extract unrealized value from your operations. Our implementation processes, technical support programs, and Centre of Excellence are all designed for one purpose: to help you achieve optimal results from your investment in Wenco technology — and from your mine as a whole.

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SERVICES AND SUPPORT

Getting even more out of your mine

Mines need partners in their success. Wenco strives to be the most reliable partner in our industry, working in constant collaboration with our customers to extract unrealized value from your operations. Our implementation processes, technical support programs, and Centre of Excellence are all designed for one purpose: to help you achieve optimal results from your investment in Wenco technology — and from your mine as a whole.

Contact Us

Install your system
without stalling your mine

Wenco has deployed over 130 systems in 26 countries on six continents. Our implementation process gets your new solution up and running while maintaining minimal downtime.
From pre-install analysis to final handover, our experts partner with your personnel to ensure all installation, configuration, and training delivers the value you expect from your investment.
Remote installation techniques now merge with our industry specialists and regional partners to enable rapid deployment of your new solutions — regardless of travel restrictions.
WATCH OUR WEBINAR TO LEARN MORE

Webinar — Mining Through Uncertainty: How Smart Operations Can Thrive Now and In the Future

— Watch video —

E-Learning

A suite of interactive training programs to help your team master Wenco solutions, from dispatchers to IT personnel, Wenco E-learning ensures high aptitude in product use amongst all personnel.
Certification pathways that train the right personnel how to use any of our solutions. courses are arranged into custom pathways that address specific requirements of your mine.
View our courses in multiple languages. Wenco offers courses in English, French and Russian to give learners the opportunity to learn in their mother tongue.
READ THE CATALOGUE TO LEARN MORE

Wenco Learning Course Catalogue

— Download The Course Catalogue—

In-Person Training

Wenco also offers three-to-five-day in-person workshops. Classroom training augments self guided certifications with tailored advice from Wenco experts.
In person sessions take our training beyond the self-paced courses. Workshops offer expanded access to Wenco experts and show how Wenco applications work together.
Our course facilitators tailor each session to the goals of the operation, focusing on the most applicable and useful information for each site’s Wenco users.
READ OUR WHITE PAPER TO LEARN MORE

Knowledge Transfer at Mines: How E-Learning Technology Can Ease the Burden

— Download white paper —

24/7 emergency support,
always a call away

24/7 critical support from Wenco specialists can resolve even the toughest technical issues soon after they start — and it’s always just a phone call away.
Standard support and technical queries are easily managed through our dedicated web-based support system, which provides status and progress updates at regular intervals.
For the most persistent issues, Wenco’s global network of service partners can deliver hands-on, personal service in every geographic region — remotely or on site as required.
LEARN MORE ON OUR BLOG

The secret of world-class mine performance

— Read blog —

Unlock your mine’s potential with our Centre of Excellence

Analysts from our Centre of Excellence draw on decades of practical mining experience to guide you through leveraging systems and processes to optimize your operation.
Remote optimization experts and regional partners work with you to assess your mine’s performance, understand your priorities, and develop new strategies for unlocking your mine’s potential — including these services:
  • Data analysis and interpretation — Explore the meaning behind your data to gain insights that transform your operation.
  • Performance audits — Root out deficiencies in your mining process to achieve unparalleled productivity and efficiency.
  • Benchmark assessments — Compare and contrast your system performance with similar operations across standard KPIs, such as payload variation, shovel utilization, ETKPH, etc.
  • Debottlenecking and change management — Identify systemic inefficiencies throughout your end-to-end enterprise and devise smooth transitions to new processes.
  • Ongoing process optimization — Engage with our team of experts at regular intervals to ensure sustainable results of your continuous improvement initiatives.
WATCH OUR WEBINAR TO LEARN MORE

Webinar — A Matter of Seconds: How to Extract More Value from Your Mine Every Shift

— Watch video —

Learn more about Wenco today

Interested in Wenco mining solutions? Reach out today to find answers to your questions, access more product information, or request a demo.

Get Started
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Learn More About Wenco Today

Get in touch with Wenco today. Use the following form and a representative will respond as soon as possible.

Thank you for your interest in Wenco.
A representative will be in touch shortly.
Oops! Something went wrong while submitting the form.
X

Learn More About Wenco Today

Get in touch with Wenco today. Use the following form and a representative will respond as soon as possible.

Thank you for your interest in Wenco.
A representative will be in touch shortly.
Oops! Something went wrong while submitting the form.
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Learn More About Wenco Today

Get in touch with Wenco today. Use the following form and a representative will respond as soon as possible.

Thank you for your interest in Wenco.
A representative will be in touch shortly.
Oops! Something went wrong while submitting the form.
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Learn More About Wenco Today

Get in touch with Wenco today. Use the following form and a representative will respond as soon as possible.

Thank you for your interest in Wenco.
A representative will be in touch shortly.
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